Detalle Publicación

ARTÍCULO

Methodological development for measuring teamwork. application at hospitals in the Basque Country public health network (Osakidetza)

Título de la revista: REVISTA VENEZOLANA DE GERENCIA
ISSN: 1315-9984
Volumen: 16
Número: 55
Páginas: 375-389
Fecha de publicación: 2011
Resumen:
In the healthcare sector, teamwork is a key issue. Although the sector promotes research on improving the quality of teamwork, it rarely focuses on evaluating this process. This paper develops a methodological proposal for assessing teamwork effectiveness. The model considers 36 factors used to measure it, by observing the existence, importance and application level of these factors in the teamwork. The model was used to assess teams working in the public hospital network in the Basque Country (Spain). Methodology was of the exploratory type and developed with data obtained from interviews carried out according to a script based on the model's structure. The assessment was conducted through interviews in order to qualitatively assess the existence, degree and level of implementation for those factors. From applying the model to the practical case, conclusions are that most of the factors analyzed in those hospitals had medium and high scores; the lowest scores were for factors related to results, recognition, training and selecting team members.
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