Quality policy

Since January 2014 CIMA LAB Diagnostics acts as a diagnosticlaboratory for the areas of 1) Genetics and genomics and 2) the area flow cytometry of the Clínica Universidad de Navarra (CUN), with the goal to optimize and integrate, with the highest level of quality and innovation, genetic and immunophenotypic diagnosis.

purpose With the aim of improving the service we provide to our customers, CIMA LAB Diagnostics has decided to implement a Quality System management based on rule ISO 9001 and ISO 15189 in both areas.

The Management of CIMA LAB Diagnostics approaches the Quality System as a way to organize the operation of laboratory, based on some basic pillars such as the quality of its services, the satisfaction of our customers, the commitment to good professional practices, and the continuous improvement of the effectiveness of the System. To this end, the management Quality System of CIMA LAB Diagnostics is based on:

• The satisfaction of our customers, this being the fundamental goal of our organisation. To this end, all members are committed to complying with the needs and requirements of the management system, as well as the legal and regulatory requirements and those of the laboratories themselves.

• That all members of CIMA LAB Diagnostics feel committed to the quality of the service we provide.

• That quality is achieved by planning, implementing, reviewing and improving the management system, keeping in mind at all times the context of the organisation, both internal and external.

• Continuous improvement is a basic principle in all activities of laboratory, both internally and towards its customers, through continuous training based on the participation in national and international assessment programmes and a continuous review of management.

• The continuoustraining of staff, the revision of the methods used, and the implementation of innovative technologies, for the improvement of tests or for the development of new methods.

• The provision of truthful, reliable and reproducible results using validated essay methods, carried out by staff with the necessary and proven skill , who can provide appropriate interpretation and advisory services.

• The ethical behaviour of the centre and its staff to avoid situations of conflict of interest, pressures from subject commercial or financial, which may affect the quality of work.

• A suitable environment in terms of infrastructure, resources and technology so that our staff can carry out its work in the best conditions, so that the samples are kept and handled in optimal conditions, and to ensure the required quality in the procedures of laboratory.

• The proper treatment and storage of data personal data and goods owned by customers, guaranteeing their confidentiality, protection against loss, unauthorised use, improper manipulation or any other misuse.