Support to PDI and PAS
IT Services offers different technological tools for the development of work in the University at partnership with the centers and services. The Catalog comprises services as diverse as the computer, internal University applications and access to the network. Some of the most common resources are shown below.
You can use the eduroam wifi network throughout campus with your University of Navarra account. In addition, the eduroam network is international, and allows you to connect to the internet at universities all over the world.
On the page Wifi and VPN page for more information and instructions on how to connect.
The University of Navarra, at partnership with Google, offers a special version of Google applications for the university community. The most used are GMail, Google Calendar and Google Drive. If you want to know more go to section collaborative tools.
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Access to GMail
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Sign in to Google Drive
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Sign in to Google Calendar
In the ADI Virtual classroom teachers can manage their class material, attach files, apply for deliveries and evaluate students. It is managed by the Quality and Innovation Servicewhich offers different guides and resources on its website.
Access to classroom Virtual ADI
The Academic Management application centralises the administrative tasks related to teaching: degrees, syllabuses, subjects...
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Teachers: Access to management Academics for the teacher
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PAS: Access to management Academic
Your account is your digital gateway to the University. With a single Username and password you can access all services and applications: computers, wifi, classroom Virtual ADI. It is important that you keep your password secret and do not share it.
We recommend that you include a mobile or recovery email at My Account so that you can easily reset your password if necessary. Also, passwords expire periodically every year, so after the expiration date you will need to update your password.
You can see more information in the section accounts and passwords or consult the frequently asked questions.
How can I receive financial aid?
The IT service is managed from a single window that simplifies communication. The IT service catalogues requests and directs them to the appropriate person for resolution. There are different methods at contact.
form of applications
This is the recommended method. Through the attendance Center , you can generate a support ticket. In addition, by using the information search box beforehand, you can access dozens of procedures that, in many cases, will help you solve your problem.
Telephone number
In the event of urgent incidents that prevent you from carrying out your work, you can contact IT Support by calling extension 802992. For audiovisual incidents in classrooms, there is an emergency telephone number: 808080. Both numbers offer 24-hour service, every day.
requirements for support
To receive attendance IT attendance , the device must be owned by the University or its collaborating entities. Ownership is verified by means issue , requested in the support tickets. Support is preferably provided remotely. In cases where the equipment cannot be connected to the network there is a hardware problem,a technician will attend in person.
Service on staff equipment staff limited to basic interventions and is always under the responsibility of Username. This attendance of the following tasks:
You can connect your devices to the Eduroam network with your university account by following these instructions.
The University, in agreement various software providers, offers manuals and attendance installing certain programs frequently used by the university community:
On the section Printing serviceswebsite, you have information, installers and guides for using the self-service printers at campus.
How does IT care work?
The IT Service is managed from a single window that simplifies communication through a single channel. In addition, this system allows:
- Having a single contact person
- Each job has a unique username (ticket) to refer to and whose status can be consulted at any time.
- Stricter quality control
Currently, around 30,000 support tickets are handled by academic year through this system.
For a better organisation of the service, tickets are distributed not only by the date on which they were created but also with a priority assigned according to their impact on university activity. This priority is calculated using the following matrix:
