reference letter The speaker illustrated the work of Personnel Management Service by referring to the Normandy landing by the Allies during the Second World War on June 6, 1944. "One thing is the academic training and quite another, the reality where everything is much more complex", reminded the manager who wanted to title the lecture as "Human Resources Management: a war of trenches".

Pablo Ruiz described the Spanish business reality as a large conglomerate of SMEs and micro-enterprises among multinationals. For this first subject of companies, he recommended "talking more about the earthly and common problems" of people because concepts such as coaching are not common in these companies.

To move with skill within the trenches - making reference letter to degree scroll of the lecture - the businessman highlighted three fundamental pillars. In the first place, he referred to the legal and economic environment "because the laws are the ones that set the rules of the game". He therefore recommended "always having a legal argument for every decision". He clarified that despite the fact that "99% of the issues" he faces in his day-to-day work "are legal", it is not necessary to be a lawyer.

As the second pillar, Ruiz made reference letter to the different competencies necessary for HR management, which should function as objective criteria for attention with people. Finally, he crowned the third pillar with humility and respect: "It is one thing to be hierarchically above the employee, but it is quite another to treat them as if they really were". Ruiz clarified that HR managers are "neither angels nor demons", but that "they are the ones in the middle, between management and workers, but without forgetting that they are on the side of the business". Lastly, committee, the manager stated that the important thing is "to be ethical people".