Professor Ángel Baguer has published Quality to compete. The real power of the customer.

Professor of different seminars of career guidance at ISSA School of Management Assistants and distinguished on numerous occasions with the reading of the Master Lecture at graduation ceremonies, Angel Baguer is also a former professor at the School of Engineering of the University of Navarra(TECNUN) in San Sebastian and consultant of senior management.

The book is aimed at managers, especially those responsible for Departments quality, implementation teams of this subject systems, university professors and students.

Quality to compete financial aid both the learning for the implementation of quality systems management and development staff of the professionals involved in these tasks within the organizations.

A method to avoid wasting money on meetings of the work

The publishing house Paraninfo has published this book, in which Laura Ilzarbe, Quality Director of the business TSB and Ángel Baguer have compiled much of their extensive professional experience.

Beyond the management quality systems, the book offers a practical and effective method for implementing an efficient quality system aimed at winning over customers, in an easy-to-understand business narrative.

The book describes the phases that a business needs to implement a state-of-the-art quality system, based on the requirements of the latest standards: quality planning, with the quality policy and objectives, quality assurance, implementing the 5S in the business and defining the procedures from the process map, quality control with indicators to control the processes and internal audits and continuous improvement with the star and new tool : the PIM-PAM meetings inspired by the Philosophy lean. All this taking into account the causes of the failures in the implementation of these systems, the no to bureaucracy, the contribution of the employees and their commitment.

In addition, the book includes the method to avoid wasting work meetings, the management of the employees' time and the way to make presentations, very important topics in the work team.